All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped (before 1:30pm PST cut off time), you will be assessed NO cancellation fee of the total product purchase, before credit is issued. Please email firstname.lastname@example.org or call our Customer Support, immediately before our shipping period at 1:30pm PST.
- If you cancel your order AFTER it has been shipped, please follow our Return Policies Procedures. The cancellation will have to be treated as a Return with all applicable fees.
- Orders that are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, and other applicable fees.